Return Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Cloudyn Pillow, you may return it under the following conditions:
- Return Window: All returns must be initiated and received within 30 days of delivery.
- Condition of Product: Items must be returned in their original condition, including all packaging, tags, and accessories. Products that show signs of use or damage may not be eligible for a refund.
- Return Shipping: The buyer is responsible for the cost of the return shipping label. Please ensure the package is securely packed to avoid damage during transit.
- Refund Processing: Once we receive and inspect your returned item, your refund will be issued to the original payment method within 3–5 business days. Please note that your bank may take additional time to process the refund.
- Non-Returnable Items: Certain items may not be eligible for return due to hygiene or safety reasons. Please check the product description for any such limitations.
- Contact Us: For any questions regarding your return, please contact our customer support team on our webpage. We are happy to guide you through the process.
Your satisfaction is our priority, and we strive to make returns as simple and hassle-free as possible.